Terms and Conditions

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Travel Services Purchase Agreement

For good and valuable consideration (including, without limitation, the mutual covenants and agreements of this Travel Services Purchase Agreement), the user ("customer") agrees, without modification, to the terms and conditions of this Travel Services Purchase Agreement (this "Agreement") as set out below and to the terms and conditions of the air carrier, hotel, car rental company, tour operator or other supplier of travel services (the "travel services provider") which are applicable to the travel services being purchased by the customer from the travel services provider. The customer acknowledges having had the opportunity to review the terms and conditions of the travel service provider prior to completing the purchase of travel services.

RESPONSIBILITY

In this Agreement, "CWT" means the "Agency of Choice" selected by the customer. The Agency of Choice may be owned and operated by Carlson Wagonlit Canada, a partnership of CW Travel Canada, Ltd. and 152812 Canada Inc. The customer's rights, remedies and recourse under this Agreement for any breach of this Agreement by CWT is solely and exclusively against the Agency of Choice, and the entities described above are not jointly liable for the obligations of CWT under this Agreement.

In providing travel information, making reservations and issuing tickets and other documents to the customer, CWT acts solely as the agent for the travel services provider. CWT does not guarantee or insure the travel services to be provided by any travel services provider. CWT assumes no responsibility for actions beyond its control in connection with travel services. CWT is not responsible or liable for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, distress or frustration, loss of or damage to property, accident, delay, non performance, irregularity, or any consequence from them, which may be occasioned through the neglect or default or any act or omission of any travel services provider or any governmental authority or which may be occasioned through weather, equipment failure, labour disputes, sickness, theft or any other reason not within the direct control of CWT. Without limiting the generality of the foregoing, CWT is not responsible for any consequential damages whatsoever.

CWT transmits the proceeds from the sale of travel services to the travel service provider supplying those travel services and CWT acts as the travel service provider's agent. In the event that such a travel service provider defaults prior to providing the travel service for which payment has been made, the customer's sole recourse for refund shall be with the defaulting travel service provider, or from insurance covering such defaults.

CWT disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated airline reservation system.

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ELIGIBILITY

The customer must be at least 18 years of age in order to purchase travel services under this Agreement and must be a resident of Canada.

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PRICING AND CONTENT

All prices listed in this website are in Canadian dollars unless otherwise stated. Airport fees for airports that require payment on site, where applicable, are not included in the pricing. All prices are subject to change without prior notice. CWT is not liable for any fluctuation in price or change in schedule or equipment or accommodations in connection with any travel service that occurs before, during or after the purchase of the travel service. Should there be a discrepancy between the price shown on this website and that of the actual travel service provider, the latter shall prevail. All travel services are subject to availability and are deliverable to residents of Canada only. The processing fee on your travel reservation is quoted including GST, HST, or QST. The taxes charged are based on the province where your CWT agency is located. In some cases, the amount of tax on the processing fee may change if your province of residence is different than where the agency is located. CWT will apply the appropriate tax on your processing fee according to government regulations when the processing fee is charged.

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PAYMENT

Payment is required at the time of purchase for online bookings. Online purchases can be made using Visa, MasterCard, or American Express credit cards. Third party credit card bookings are not allowed. All fraudulent purchases will be investigated and prosecuted. When allowed under the applicable travel service provider's terms and conditions, CWT may accept a deposit from the customer to reserve travel services. If full payment for the travel services is not received when due under the travel service provider's terms and conditions, then the deposit shall be forfeited by the customer to the travel service provider. If the customer resides in the Province of Québec, the customer authorizes CWT to charge the Québec travel compensation fund fee of $2 per $1,000 of travel services purchased by the customer (excluding insurance, service fees, GST and QST) to the same credit card as the customer uses to purchase the travel services.

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CONFIRMATION AND DELIVERY

After a purchase is made, the customer will receive an e-mail confirming the purchase. It is the customer's responsibility to verify that the information contained in that e-mail correctly reflects the travel services purchased. If the information in the e-mail is incorrect, the customer must contact the Agency of Choice on the same day on which the on-line booking is made in order to have it corrected. Electronic tickets will be delivered by means of e-mail or facsimile transmission. For other travel documents issued by travel service providers, delivery or pick-up arrangements will be made with the customer by the Agency of Choice. If the customer elects to have any documents delivered by courier, applicable courier charges will be payable by the customer. Travel documents issued by tour operators for packages purchased within two (2) weeks of the date of travel will be available by airport pick-up only. The customer is responsible for compliance with the applicable tour operator's airport pick-up conditions.

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DOCUMENTATION

It is the responsibility of the customer to ensure that the customer and all other persons traveling with the customer have the appropriate documentation in their possession (such as current and valid passports, visas and identification cards) before leaving Canada, and that they satisfy all other applicable requirements (such as vaccinations), to gain entry to the chosen destination and re-entry to Canada. The customer acknowledges having had the opportunity to review the applicable documentation and other requirements prior to completing the purchase of travel services. Obtaining passports and visas may require lengthy processing times and it is the customer's responsibility to ensure timely receipt of all documents. The customer acknowledges that entry to another country may be refused even if the required information and travel documents are complete. Specialized notarized documentation may be required for unaccompanied minors and for children traveling without both parents. Ask your Agency of Choice for details.

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AIRPORT CHECK-IN

It is the customer's obligation to check in at the airport for air travel within the time specified by the applicable travel service provider and, following check-in, to proceed to the correct departure gate by the time specified on the customer's boarding pass. A customer will be denied boarding if the customer has not checked in or arrived at the correct departure gate on time. CWT is not responsible if the customer misses his or her flight.

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FLIGHT TIMES and RECONFIRMATION

All flight times, carriers, equipment and itineraries are subject to change with or without prior notice. If CWT is made aware of a change by a travel service provider, it will use commercially reasonable efforts to advise the customer as soon as possible. For air travel, please contact the applicable airline 24 hours prior to departure to reconfirm flight times and status. In the event of a flight delay related to weather, traffic or another force majeure situation, it may not be possible for the air carrier to provide meals and/or accommodations. CWT is not responsible for lost wages, missed holiday time or any other additional charges incurred as a result of changes in times or itineraries.

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CONNECTING FLIGHT TIMES

Customers should allow for the minimum connecting time approved by the applicable travel service provider in order to reduce the risk of missing connecting flights. All connecting flight reservations are made at the risk of the customer and CWT is not liable for damages or additional fees incurred by the customer owing to a missed flight connection, whatever the reason.

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FOREIGN TRAVEL

Air travel to other countries is governed by various conventions and agreements between Canada and other governments, which are incorporated into the terms and conditions of the customer's purchase of applicable air travel services. Incorporated terms may include, but are not restricted to:

  1. limits on liability for personal injury or death;
  2. limits on liability for lost or damaged baggage and its contents, including fragile or perishable goods, and availability of excess valuation coverage;
  3. claims restrictions, including time periods within which passengers must file a claim or bring an action against the air carrier;
  4. rights of the air carrier to change the contract;
  5. rules on re-confirmation of reservations, check-in times and refusal to carry; and
  6. rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.

It also is the customer's responsibility to become familiar with the relevant laws and customs of the countries of destination. The customer acknowledges that the living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.

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BAGGAGE ALLOWANCE

The customer must consult the terms and conditions of the applicable airline for restrictions on the number and weight of baggage on chartered and scheduled service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. CWT recommends the purchase of insurance for loss of, or damage to, baggage. In the event of damaged, lost or delayed baggage, please contact the applicable airline representative prior to leaving the airport. Failure to do so will invalidate the customer's claim. Note: Additional baggage fees may apply based on the airline you have selected. Click here to view baggage policies for airlines supported by CWT.

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INSURANCE

CWT offers the customer the option of purchasing travel insurance, including trip cancellation insurance and out of province health insurance, to insure the customer against the risks described in the applicable policy that may occur prior to, during or after the customer's trip. It is recommended that the customer purchase travel insurance.

There are different types of insurance packages available. Travel insurance may only be purchased by the customer within 48 hours of purchasing the travel services to which the insurance relates or prior to the day of departure, whichever is earlier (excluding out of province medical only insurance, which may be purchased anytime up until departure). The customer also may change the type of insurance coverage purchased only within the same period. Cancellation of an insurance package purchased through CWT must be submitted within 10 days of purchase or prior to the day of departure, whichever is earlier. To make an insurance claim it is the customer's responsibility to contact the insurance carrier as soon as possible. Please contact CWT if more information regarding travel insurance is required.

The customer acknowledges that it has been made aware of the availability of travel insurance coverage, including trip cancellation insurance and out of province health insurance, and the customer has either purchased or expressly declined to purchase that insurance prior to completing the purchase of travel services.

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CANCELLATION AND CHANGES

Cancellation penalties for purchased travel services vary depending on the travel service provider. In many cases, the price of travel services is 100% non-refundable or cancellation carries stiff penalties. Travel service arrangements also may not be changeable or they may be changeable only upon payment of a fee that is determined by the travel service provider. The customer should consult the terms and conditions of the applicable travel service provider before completing the purchase of travel services.

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JURISDICTION AND CLASS ACTIONS

This Agreement shall be governed by and construed in accordance with the laws of the province in which the Agency of Choice is located and the laws of Canada applicable in it and shall in all respects be treated as a contract of that province. The customer expressly waives his or her right to participate in a class action suit against CWT for any cause of action arising out of this Agreement.

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PRIVACY

CWT is committed to protecting the privacy of customer's personal information, including financial information. CWT's Privacy Policy may be reviewed here. By purchasing travel services, the customer agrees that the Agency of Choice may contact the customer in connection with the purchase of those travel services.

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RBC Rewards®

CWT Vacations Terms and Conditions

RBC Royal Bank®, together with Carlson Wagonlit Canada, a partnership of CW Travel Canada, Ltd. and 152812 Canada Inc. (“CWT Vacations”), are pleased to provide RBC Royal Bank credit card cardholders that earn RBC Rewards® points from RBC Royal Bank this special opportunity to earn bonus RBC Rewards points.

In addition to receiving all RBC Rewards points that you earn on your RBC® credit card through your enrolment in RBC Royal Bank's RBC Rewards program (the "RBC Rewards program")¹, you also have the opportunity to earn at least one bonus RBC Rewards point (an "bonus RBC Rewards point") for every eligible $1** (US dollar and Canadian dollar currency are treated at par) charged to your RBC Royal Bank credit card when booking travel in accordance with the terms and conditions of the CWT Vacations Travel Program (the "Program") made available to you from CWT Vacations.²

All bonus RBC Rewards points earned through the Program will be combined by RBC Royal Bank with all other RBC Rewards points that you would ordinarily earn on your RBC credit card. You will continue to receive any RBC Rewards points you would ordinarily be entitled to receive from RBC Royal Bank on all eligible purchases† when you use your RBC credit card in accordance with the terms and conditions or restrictions that apply to the RBC Rewards program. See complete details of the RBC Rewards program offered by RBC Royal Bank.

How the program works to earn you bonus RBC Rewards points

Each bonus RBC Rewards point you receive under the program will be credited to your RBC Royal Bank credit card account with RBC Rewards and will be converted by RBC into the equivalent RBC Rewards points (i.e. for each one bonus RBC Rewards point earned you will receive one RBC Rewards point credited to your RBC Royal Bank credit card account with RBC Rewards).

Cardholders will earn³:

  • One bonus RBC Rewards point per dollar on qualifying travel purchases (maximum 500 points per airline ticket)
  • Two bonus points per dollar on CWT Vacation Club purchases. Vacation Club packages are travel products offered by specific travel suppliers purchased through CWT Vacations
  • Two bonus points per dollar on Manulife Travel Insurance
  • Three or more bonus points per dollar on limited-time promotional offers

Earning extra points is easy too

For example, as a cardholder of an RBC credit card with RBC Rewards, you could earn the following RBC Rewards points for purchasing a $500 airline ticket (taxes not included) with CWT Vacations:

  • 500 RBC Rewards points for using the RBC credit card account with RBC Rewards for the ticket purchase. The points would appear on your next credit card statement
  • An additional 500 bonus RBC Rewards points for using the RBC credit card account with RBC Rewards at a CWT Vacations location in Canada for the ticket purchase. These points are awarded by RBC and would appear on your credit card statement four to six weeks after the travel departure date
  • Total – 1,000 RBC Rewards points earned for this purchase

Taxes, service fees and port charges are not eligible for bonus RBC Rewards points.

Purchases of a product from a CWT Vacations non-preferred supplier may not be eligible for bonus RBC Rewards points.

For more information on non-preferred suppliers, contact your nearest CWT Vacations travel advisor at 1-800-227-5766.

Points will be awarded four to six weeks following travel departure date.

Cardholder's account must be in good standing at time of travel in order to receive applicable bonus RBC Rewards points.

Travel purchase must be made through a CWT Vacations location within Canada. CWT Vacations locations outside of Canada are not participating.

Purchases made under CWT Corporate Travel agreements are not applicable for bonus points.

¹ All terms and conditions and restrictions of the RBC Rewards Program will continue to apply to your RBC credit card upon booking travel in the CWT Vacations Program.
** See the CWT Vacations Program's Terms and Conditions of Use for all terms and conditions or restrictions on the Program.
² The CWT Vacations Program is operated and maintained by CWT Holdings B.V. (CWT Vacations). All terms and conditions of the Program are established by CWT Vacations.
† Points are earned exclusive of cash advances, interest charges, fees or credits.
³ Certain RBC credit cards earn one RBC Rewards point for each eligible $1.00 or $2.00 spent on the RBC credit card. By way of example, RBC Rewards credit Classic that earn one RBC Reward point for every eligible $2 spent on this card will now also earn one bonus RBC Rewards point for every $1 spent using this card for travel purchases with CWT Vacations under the Program. RBC U.S. Dollar Visa Gold card that earn 1 RBC Reward point for every $1 spent on this card will now also earn one bonus RBC Reward point for every $1 spent using this card for travel purchases with CWT Vacations under the Program. CWT Vacation Club and limited-time promotional offers are valid on select travel packages with specific booking and travel dates and are subject to change.


MISCELLANEOUS

The customer acknowledges and agrees that the customer shall execute this Agreement by:

  1. Clicking on the appropriate icon indicating that the customer agrees with the terms and conditions of this Agreement; Providing his or her name on the website page where the details of the travel services requested are supplied; and
  2. Providing the customer's credit card type, number and expiry date.

The parties declare that they have requested that this Agreement and any amendments or modifications to it be drafted in English.

Subject to the other terms of this Agreement, this Agreement includes the travel service specifications, prices, travelers and all other travel arrangements indicated on the page of this website where these details have been supplied.

If you have any questions or concerns regarding this Agreement, please contact the Agency of Choice.

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Last update on August 1, 2019